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TRAVEL ADVISORY

TRAVEL ADVISORY

February 20, 2020 - 5:00PM

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As planned, some VIA Rail Canada (VIA Rail) services resumed today!?

We are pleased to have been able to welcome our passengers back on board our trains and we thank them for their patience during this difficult time.?

We also thank our employees for their commitment, their professionalism and above all, for the exceptional service they offer to our passengers.?

All trips went smoothly, even though some of our trains have encountered some delays. We apologize to our customers for any inconvenience this may have caused them.

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Overview of service resumptions*

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Route

Service

Toronto- London-Windsor

In full service

Toronto-Sarnia

In full service

Toronto-Niagara Falls

In full service

Montréal-Ottawa

Weekdays

In partial service

Trains 22, 24, 26, 28, 33, 35, 37, 39

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Montréal-Ottawa

weekends

Full service

(starting date planned Saturday, February 22)

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*This information is subject to change without notice.

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Since all other VIA Rail services are not operating until further notice, with the exception of Sudbury-White River (CP Rail) and Churchill-The Pas (Hudson Bay Railway), VIA Rail has cancelled all affected departures as per the table below.

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Overview of service cancellations*

Route

Service

Cancelled until

Montréal-Québec City

Cancelled

Saturday February 22

Toronto-Ottawa

Cancelled

Monday, February 24

Toronto-Montréal

Cancelled

Monday, February 24

Senneterre-Jonquière

Cancelled

Monday, February 24

The?Ocean

Cancelled

Monday, February 24

Winnipeg-The Pas

Cancelled

Thursday, 27 February

Prince Rupert- Prince Georges

Cancelled

Thursday, 27 February

The?Canadian

Cancelled

Thursday, 27 February

*This information is subject to change without notice.??

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All passengers are encouraged to visit our website for more information. Details on the refunding procedure are available on our website:?http://www.lidan6.icu/en/travel-advisory-information.?

As of February 20, 647 trains have been cancelled because of the blockades. More than 117,000 passengers have been affected.?

We remain hopeful for an end to the situation as soon as possible and encourage all relevant parties to continue their efforts towards a peaceful resolution.?

We thank our passengers for their continued patience and understanding.

Cancellations are made on a progressive basis, depending on the evolution of the situation. As soon as we confirm that a train will be cancelled, passengers on that train will be notified by email and will be automatically reimbursed. Due to the volume of transactions that we process in these exceptional circumstances, reimbursement can take a minimum of 15 days.?

REFUNDS

Passengers holding a ticket for which the first trip’s scheduled departure has not yet passed and is no later than?March 1, have the option of autonomously cancelling online for a full refund with no service charges, even if additional segments fall after March 1. Passengers may also get a refund for a return ticket scheduled after March 1, as long as the first portion of the trip was scheduled no later than that date.

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Refund - Automatic?

Cancellations are made on a progressive basis, depending on the evolution of the situation. As soon as we confirm that a train will be cancelled, passengers on that train will be notified by email and will be automatically reimbursed. Due to the volume of transactions that we process in these exceptional circumstances, reimbursement can take a minimum of 15 days.?

Autonomous reimbursement procedure

In order to expedite refunds, passengers can also cancel upcoming trips online themselves without service charges under the following conditions only:

One way trip:
The scheduled departure time has not yet passed and is no later than March 1.

Round trip or multi-segment trip:
As long as first trip segment’s scheduled departure time has not yet passed and is no later than March 1, all segments will be refunded, even if additional segments fall after?March 1.

Note that partial cancellations are not possible online.

If you choose this option to get a refund for your trip, please click here

Cancellations are made on a progressive basis, depending on the evolution of the situation. As soon as we confirm that a train will be canceled, passengers on that train will be notified by email and will be automatically reimbursed. Due to the volume of transactions that we process in these exceptional circumstances, reimbursement can take a minimum of 15 days.

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More info

In order to allow be able to help as many customers as possible, we respectfully request that you contact our VIA Customer Center only in cases of immediate urgency, at 1-888-VIA-RAIL (1-888 842-7245), TTY 800-268-9503 (deaf or hard of hearing).

We understand the impact this unfortunate situation has on our passengers and regret the significant inconvenience this is causing to their travel.